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February Course Dates at Phoenix Service Solutions

Happy Easter From Phoenix!

What’s on in March at Phoenix?

After a busy January, February has flown by here at Phoenix and we are looking ahead to March already as we have a packed schedule of courses lined up for you!

We have all our usual First Aid dates planned in, as well as several other IT courses including, Excel Intermediate and Advanced, as well as PowerPoint: How to Build Better Presentations, which are great to attend if you feel you need to brush up on your computer skills this coming month

Once again, our ‘Blended Learning’ options are available to you so that you can opt to learn part of your First Aid qualification in your own time and at your own pace. These courses are specifically designed to help encourage a healthy work life balance, and as a result, we have received excellent feedback since we introduced this method of learning. We offer this on our Blended, First Aid at Work and Paediatric courses, so please do get in touch if you would like to discuss your booking options

Finally, we would like to remind you that if you would like to share any feedback on our courses, please feel free to do so – we want to hear from you so that we can improve the service we provide!

January and February Course Date Reminders

2022 is off to a flying start here at Phoenix and we have plenty of great courses lined up for you to book onto over the next few months, from our every popular First Aid dates, right through to Advanced Excel – there’s something for everyone here!

I you have not had chance to pencil any dates in, please see our latest availability for both January and February below. Please note that these courses, especially our Mental Health First Aid are likely to book up quickly, so do not hesitate to drop us an email or call us on 01535 681167 today

Also, remeber as always to keep a close eye on our Social Media pages for our latest updates! You can find us on both Facebook and Twitter via the links below:



2022 Mental Health First Aid Course Dates Available Now!

We are very excited to announce that Mandy from Saltaire Training will be back with us in 2022 to bring us more excellent Mental Health First Aid courses following their success in 2021!

This course is an excellent addition to your skill set as maintaining Mental Health and wellbeing is so important within the workplace, and by taking these specific modules, you’ll leave well equipped to deal with issues that may arise within both your place of work and day to day life

Is it suitable for me?

The course is suitable for all persons within a workplace but is aimed at those who hold a responsibility for implementing a positive mental health culture and responsibility for First Aid for Mental Health within an organisation.

A range of subjects are covered including:
• Understanding Mental Health and its importance
• Understanding roles and responsibilities in relation to Mental Health in the
• Understand how employers can provide support to employees
• Know how to implement Mental Health First Aid strategies/action plans
• Identifying a range of Mental Health conditions (inc. OCD, Phobias, Bipolar,
self-harm, Psychosis, Alcohol, Drug Addiction, Anxiety, Eating Disorders,
• Trigger factors
• Providing advice and starting a conversation

To book onto the below dates, please call 01535 681167 and speak to Karen to discuss your requirements

New Health and Safety Courses at Phoenix!

We have been looking to expand our Health and Safety offerings here at Phoenix, and we are excited to announce our latest course, The 3 C’s of Health & Safety: Culture, Communication and Commitment, which will take a look at Health and Safety from a new perspective, combining aspects of HR & HS with a view to engaging the whole workforce to develop a positive safety culture.

This course can be delivered as a brief one day overview or as a two-day in depth course complete with follow up sessions. If you think that this course may be of interest, please see a summary of the topics covered below:

Course Structure

Module 1 – What is Health & Safety?

  1. Introduction to H&S
  2. Common terms used in Health and Safety
  3. Moral, legal, and financial overview

Module 2 – Roles &  Responsibilities

  1. Defining Roles & Responsibilities
  2. Benefits to establishing Roles & Responsibilities
  3. Leadership
  4. Q&A session

Module 3 – Culture, Communication and Commitment

  1. Introduction to Culture, Communication and Commitment
  2. Culture
  3. What is a Safety Culture?
  4. What is a Safety Climate?
  5. Blame Culture
  6. Human Failure
  7. Pros/cons of good H&S systems,
  8. Plan, Do, Check, Act
  9. Communication
  10. Different types of communication
  11. Engaging with the workforce
  12. Scenarios
  13. Q&A session

Module 4  Commitment

  1. Staff training
  2. Directors Safety Charter
  3. Scenario
  4. Quiz

Follow up:

Suggested there are two follow up half days, one at 1 month and 1 at 3-month interval. 1:1 tuition and guidance would also be offered as an option.

For more information, please do give Karen a call on 01535 681167

Zoom Training at Phoenix

Throughout lockdown, we have all had to change our lives and ways of working to adapt to the ever changing situation, and here at Phoenix, we have done exactly the same with the way that we teach, in order to fit around you and the way that you now need to learn.

In March, we offered our first flexible learning option, which allows delegates to complete online and classroom based training, but alongside that, we started to offer our courses via Zoom, and what a response we have had!

Each week, Karen and her trainers have delivered several courses across a wide range of topics, which include IT, First Aid and Health and Safety to more delegates than we have been able to access before across the entire country, which is very exciting for Phoenix as we are branching out father and wider than ever! If you would like to find out more and read some of our outstanding reviews, read on and we will try to answer a few questions for you!

What Courses Are On Offer?

At present, we are currently offering a range of IT, Health and Safety and First Aid Courses, but upon request, we are able to run additional courses in IOSH Managing Safely and Manual Handling to name but a few. For a comprehensive list of the courses that we offer, please see below:

IT Training:

  • MS Word, Excel, PowerPoint, Outlook, Publisher, Access – at Basic/Intermediate/Advanced level
  • How to Hold a Zoom Conference
  • MS Project:  Basic, Intermediate

We Can Also Offer:

  • Manual Handling
  • Working at Height
  • Power Press Safety Refresher
  • IOSH Working Safely
  • IOSH Managing Safely
  • Blended Learning Options for Various First Aid courses

What Availability Do You Have?

At present, due to the current situation that we have all found ourselves in, we are running our Zoom Courses around our delegates and their availability, finding a date and time that suits both our trainer and our client. The courses that we have run previously, have combined delegates from several companies, all with different job titles and each and every one has felt that they have had a positive experience after learning with us over Zoom

What Can I Expect from My Zoom Course?

We completely appreciate that Zoom learning is a brand new experience for some of our delegates, and we aim to offer a wholly inclusive experience for all course attendees, so no one feels like they cannot ask a question or reach out for help when needed. We take things at a pace to suit everyone and enjoy answering all your questions and explaining further when required.

What Do Your Delegates Have to Say?

Since offering these courses, we have been completely overwhelmed by the feedback we have got from our delegates! If you need any further convincing on why to choose Phoenix, have a read of these – we were thrilled to hear how much we have helped!

“I just wanted to thank you for a great session on Friday afternoon, and your follow up is absolutely brilliant – your patience with the questions that were raised was very good.  Thank you so much – I have moved farther than I expected with these three Zoom modules”

” Even as an experienced lecturer, I really believe that the training you offer – particularly the ‘PowerPoint ‘ modules, should be a prerequisite for those of us privileged to speak on cruise ships. Your trainer, Karen is excellent and has taught me so much”

“As a Health and Safety bod I try not to subscribe to stereotypes, however from my experience you appear to have a rare gift of not only knowing IT inside out, but being able to pass knowledge on in a very clear and personable manner!”

If all of the above has helped you understand how we can help you via one of our Zoom Training Courses, then why not get in touch today to make a booking or find out more information? Contact Karen on 01535 681167 or email

First Aid Training at Phoenix

Here at Phoenix, we pride ourselves on being able to provide first class training in all the courses that we run, whether it be PAT Testing or Paediatric First Aid, so we thought that we would give you an insight into the way that we teach by sharing a clip of Steve, one of our First Aid Trainers in action!

We have been working with Steve for several years and he always brings an element of fun to the way that he teaches, keeping delegates actively involved and on the ball so that they take in as much of his valuable experience and instruction as possible, and our recent feedback proves exactly that:

“The presenter was fun to learn from which made the training enjoyable and kept us on task in a humorous way. I would definitely recommend!” – Jonathon

“It was a very good course, with nice, easy steps to remember which is what you need when you are dealing with an emergency!” – Julie

Steve was fab! He was very confident and well spoken and made the class feel at ease. Well done, great course!” – Cherie

In the current climate, we have taken every precaution when running our courses to ensure that they are as COVID safe as possible for all our attendees, as we understand that there is plenty to worry about in these uncertain times where health and safety is concerned. As you can see in the clip, we employ stringent measures when it comes to social distancing, and we even have designated work/break spaces for each delegate which are rigorously cleaned and sanitised after every use. Also, our toilet and handwashing facilities are monitored with great regularity and we sanitise each First Aid dummy after use. We take your safety into as much consideration as we can to ensure our courses keep running, but if you have any further concerns, we are always happy to discuss them over the phone prior to your booking or arrival onsite

If you think Steve could teach you a thing or two about First Aid, why not call us on 01535 681167 to book today, or visit our course directory to find out some more information?

First Aid Courses – Phoenix Service Solutions

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