Basic Supervisory Skills
Outline: The Basic Supervisory skills training course is suitable for any person who has responsibility for managing a number of people at a functional level within an organisation and not only provides an understanding of the techniques required for effective supervision but has been designed to give delegates the confidence to use those techniques
Objectives: At the conclusion of this course delegates will be able to define their roles and responsibilities as a first line manager and evaluate their own preferred leadership style and learn how to modify it across a range of everyday work situations. They will also identify with the knowledge, skills and appropriate leadership behaviours required for effective supervision
Customer Care
Outline: This course emphasises the role that each person plays towards good customer relations within their organisation. Many people are unaware of the image they portray whilst involved in telephone communication
Objectives: Upon completion, delegates will have learned the in’s and out’s of customer service and effective communication. They will also have learnt telephone skills, assertiveness and how to handle difficult situations in the correct fashion
Human Resource Management Workshops
Outline: The aim of this course is to improve the HR Management skills of each delegate to help increase their confidence in the work place
Objectives: For more information on as to how this course can be of benefit to your management team, why not send us an email or give us a call to discuss your individual requirements?
Instructional Techniques/Coaching
Outline: This course aims to work on the coaching techniques of each deleagate so that they leave better equipped to convey knowledge to other members of their teams in their chosen subject
Objectives: Upon completion, each delegate will have built upon their existing skills and learnt how and when to implement them correctly. They will also learn to adapt their coaching style to different individuals and learn how to recognise which situations to apply them to to obtain the most positive outcomes
Level 2 ILM Award in Leadership & Team Skills
Outline: This course is suitable for team leaders with a degree of authority for managing resources, looking to motivate their team members as well as achieve agreed outputs
Objectives: For course outlines, dates and further information about any of the ILM courses that we offer at Phoenix, please do not hesitate to contact us directly via the link below
Level 3 ILM Award in Leadership & Management
Outline: This course is ideal for staff making their first transition into a management role and provides an insight into some of the required skills such as managing budgets, allocating work to team members/contractors, achieving specific results and some degree of decision making.
Objectives: For course outlines, dates and further information about any of the ILM courses that we offer at Phoenix, please do not hesitate to contact us directly via the link below
Level 3 ILM Certificate in Leadership & Management
Outline: Making the transition into a role which involves managing people through other managers, supervisors and team leaders in a larger organisation can be very different from other roles and may require you to become less involved in the detail of all activities. In this practically based programme we will give you an insight into some of the skills that you will need to use and develop.
Objectives: For course outlines, dates and further information about any of the ILM courses that we offer at Phoenix, please do not hesitate to contact us directly via the link below
Level 5 ILM Award in Leadership & Management
Outline: Level 5 managers are responsible for everything from creating and delivering operational plans, managing projects, and leading and managing teams, to managing change, financial and resource management and this course is suitable for them
Objectives: For course outlines, dates and further information about any of the ILM courses that we offer at Phoenix, please do not hesitate to contact us directly via the link below
Level 5 ILM Certificate in Leadership & Management
Outline: Level 5 managers are responsible for everything from creating and delivering operational plans, managing projects, and leading and managing teams, to managing change, financial and resource management and this course is suitable for them
Objectives: For course outlines, dates and further information about any of the ILM courses that we offer at Phoenix, please do not hesitate to contact us directly via the link below
Performance Planning and Appraisal
Outline: Performance appraisal is a key part of performance management and used properly by managers, it will ensure employees will feel valued, identify issues and problems and keep KPI’s and objectives on track and this course aims to help teach skills to assist with this
Objectives: Upon completion, delegates will understand the roles and responsibilities of the appraiser and be able to demonstrate the knowledge, skills and competencies associated with good managers during the appraisal process. They will confidently be able to prepare and deliver an appraisal meeting with staff and identify the benefits of having appraisal meetings and the pitfalls of getting things wrong amongst other related topics
Project Management
Outline: Our Project Management courses aim to help you better plan and carry out projects in the workplace and can be tailored directly to your needs
Objectives: For more information on our Project Management courses, please do not hesitate to contact us to discuss your requirements
Team Building
Outline: Working as a cohesive team is so important when ensuring a harmonious workforce and this course aims to teach those skills required to improve working relationships and productivity
Objectives: This course is hands on and will teach skills that can be demonstrated in practice throughout each module covered. It aims to allow each delegate to leave feeling confident in the way that they act amongst their colleagues, to ensure that team morale is high, resulting in the best outcomes
We also offer a wide range of courses designed to train individuals on how to effectively implement and use Quality Management Systems, both on site and at our training centre
5 S For The Office Environment
Outline: This course aims to promote safety and organisation within the office, in order to promote a better working environment
Objectives: By encouraging delegates to learn the 5 principles for a ‘leaner’ office environment, this course will allow delegates to leave with a better understanding of how to improve their organisational skills and teach those around them how to improve theirs too
5 S For The Workplace
Outline: This course follows a similar structure as 5s for the office, but widens it to within the work place as a whole
Objectives: Upon the completion of this course, delegates will learn how to implement the 5 principles, which are sort, straighten, scrub, standardise and sustain and where and when to utilise them to keep the workplace safe and organised
Development and Instigation of Quality Systems
Outline: This course aims to assist delegates with the development and actioning of Quality Systems within the workplace
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
Internal Auditor Training
Outline: This course is designed for employees who are going to do internal audits on management systems such as ISO 9001 and ISO 14001
Objectives: Upon completion, the delegates will be able to carry out audits against the specified management systems and will fully understand the need for effective audits. They will also gain a knowledge of the behaviours needed to be an effective auditor
Principles of Quality
Outline: This course aims to teach delegates how to identify and improve the quality of the systems in place in their area of work and appreciate the principles surrounding them
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
Quality in Progress
Outline: This course aims to provide each delegate with the tools required to successfully monitor and report quality in progress and understand it’s importance in their daily job role
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
Statistical Process Control
Outline: This course aims to provide delegates with a deeper understanding of the statistical processes involved with the equipment required to carry out their job role and how to utilise and control the data to create the best outcome
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
Total Quality Management
Outline: This course is based upon the Total Quality system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company’s operations and aims to teach delegates how to achieve that
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
Value Stream Mapping
Outline: Value-stream mapping, is a lean-management method for analysing the current state and designing a future state for the series of events that take a product or service from the beginning of the specific process until it reaches the customer, and this course aims to equip delegates with the necessary knowledge to carry out this process
Objectives: For more information on the courses that we offer, please do not hesitate to contact us further via the link below
