About Us

The History of Phoenix

Phoenix Service Solutions was formed in September 2011 by Jean Acrid (formerly of KADTAL and BTAL) and Karen Nicholls (IT Training Consultant) following the closure of BTAL Keighley Training Centre to continue the provision of training courses to local business.

A wide selection of training programmes are offered, targeting specifically a business audience, ranging from First Aid courses through to higher management training. Phoenix prides itself on the ability to deliver high quality, relevant training courses and are able to create bespoke training courses for businesses in various disciplines. Employee training can be tailored to meet business needs and objectives and can be adapted to any existing training programmes in place.

Training courses can be delivered externally or in the workplace, ideal for all ranges of staff development.

Some of the courses on offer include:

  • First Aid
  • IT Training
  • Fork Lift Truck and associated disciplines
  • Health and Safety Training
  • Customer Service
  • Management Training

Our Commitment to You

Training effectiveness – The effectiveness of training is largely down to the ability of the trainer. This is a fundamental area that we invest in to ensure that our trainers are well qualified and have relevant industry experience.

1st class service – We feel very strongly that all of our customers should receive the very best level of service. We are here to serve and deliver for you. Our support team are here to ensure your experience of working with us is 1st class.

Improving business performance through practical training – Our focus is to ensure that our class room based training can be translated into the work place. Training should have a positive impact on performance. We update our course material regularly to include new information covering current trends and ideas. Course materials are designed to develop delegate’s knowledge and skills. We guarantee the quality of our work. Poor training is expensive whatever the price.

Mission Statement:

To provide training that is practical and effective and that improves business performance. We design and deliver relevant, high quality, original learning and development solutions that meet our client’s organisational needs. We want to inspire people and businesses to realise their full potential to benefit them through a wealth of learning that is engaging, innovative and challenging. The talent, capability and experience of our team will ensure that we fulfil our mission.

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